DOT.LIFE - where tech meets life, every Monday
By Mark Ward BBC
News Online technology correspondent
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How a web-based service for making
phone calls is changing the way we talk, work - and get billed. It could
even replace the phone altogether.
No more
long-distance charges
| Net chat could soon mean just that - talking instead of typing text
into an e-mail or instant message.
This is because the net is rapidly
replacing telephone networks as the preferred route for phone calls,
thanks to a formidably-named technology known as voice-over IP - internet
protocol - or Voip.
Voip converts phone conversations into
packets of data to be transmitted down the same wires used to browse the
net, send e-mails and swap music.
The system makes phone calls very
cheap, as all you pay is the local charge to connect to your net service
provider. Thus a call to a friend down the road costs the same as a chat
with an aunt on the other side of the world.
Talk is cheap
Some may even be using the system
without realising. Gamers who take on others players around with world
thanks to the online services of Sony's Playstation and Microsoft's Xbox
communicate via Voip.
Many game players
use Voip
| Other services, such as start-up Skype, use it to create virtual
offices that provide always-on communications. Thus if you say something,
all your co-workers will hear it.
In Japan, Yahoo! has bundled Voip in
with its broadband service and now has more than 3 million people phoning
via the net. In the process, it's done serious damage to the profits of
its rival, the phone giant NTT.
So many people have taken up the
service that Japan has assigned Voip its own area code (050) and,
initially, has assigned more than eight million numbers to it.
In the United States, a company called
Vonage lets customers ditch their phone for a Voip alternative. It now has
40,000 subscribers.
But so far, says Mike Valliant, of the
technology firm 3Com, businesses are the biggest users of the technology.
Between 20 and 30% of all phones shipped in the business sector are IP
telephones - and that figure is expected to hit 50% by 2006 at the latest.
Voip suits the needs of businesses as
it allows them to connect all their locations using one infrastructure.
The makers of exchanges used to link phones in a building to a national
network are starting to put Voip interfaces on their hardware.
Features first
But, says Mr Valliant, even better
than saving money with Voip is the added extras that come with a net-based
system.
Soon all phones will
use the
net
| Voip means that phone numbers are no longer tied to an individual
handset, ideal for workplaces where employees hot-desk. Each person can be
assigned a phone number, which goes to the nearest phone whenever they log
into the computer system.
This works on the net too. Area codes
simply disappear, and instead numbers are findable anywhere. Many Voip
phones use a basic protocol that lets the net know when it is connected,
so anyone calling can be connected.
This flexibility is attractive to
businesses proving phone services, such as BT.
"In the past we sold people
connectivity," said Dr Sinclair Stockman, chief information officer of the
BT Group. "The only way we could make money out of that was by charging by
how long someone is connected."
Voip makes a nonsense of such
old-style bills - the expectation is that customers will eventually pay a
flat fee, with other services added on.
How
quaint | Already BT is thinking about services that unite all a customer's
phones into one bill and uses a single infrastructure to get calls - and
other types of messages - through.
Thus the days of having a different
phone for home, office and on the move could be at an end. In the future
different bills for different devices will no doubt be considered quaint,
as soon all these will come down one pipe.
Certainly it looks as if a change is
on the way. At present the phone network dominates the internet. But with
the rise of Voip, telephony just becomes another part of the network.
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