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Faqs
Lines and Numbers?
- How many numbers may I have with each broadband phone line?
- Do I have to be in the country that the phone number comes from?
- Can I take a phone number for a limited period and then relinquish it?
- Can I take my broadband phone line to any country?
- How do I get multiple phone lines?
- How many phone lines may I have with each telephone number?
- Why do you sell the broadband phone lines and numbers seperately?
Internet Service Requirements
- Is Internet service included?
- Does the broadband phone work with dial-up Internet access like AOL or Juno?
- What is broadband or high-speed Internet access?
- Does my broadband line work with wireless ISP networks?
- Will the broadband phone line cause the cost of my Internet service to increase?
- What are the bandwidth requirements for broadband phone service?
- What happens if I change Internet service providers?
- Do I need to be connected to the Internet to use my broadband phone?
- Does the broadband line work with DSL service delivered by satellite?
- Does that mean that my broadband phone line will work anywhere I choose to take it?
General Questions about Broadband Phone Lines
- Why should I want a broadband phone line(s) over my Internet connection?
- How is NetoTalk different from standard telephone service?
- Why is NetoTalk different from other voice-over-the-Internet offerings?
- Can anyone get NetoTalk?
- What technology does NetoTalk use?
Services
- Is Internet service included?
- Is this a cellular phone service?
- Does the person I am calling need to have NetoTalk service too?
- What happens to my service if I move? Do I have to change my number?
- Do you have toll free or freecall service?
- Can I use NetoTalk with my home alarm system?
Dialing through NetoTalk
- How do I dial an international call?
- What are Contexts?
- Do I need to use special dialing codes in order to use the NetoTalk phone?
- As a NetoTalk subscriber, can I place international calls to non-NetoTalk subscribers?
Hardware
- Is NetoTalk compatible with a Mac or Linus or other computers?
- Must I speak through the computer to use my service?
- What type of telephones work with your service?
- Can I use my computer while I talk on the phone?
- Do I need to have my computer turned on to talk on the phone?
- I have a fax machine. Can I use it with NetoTalk?
- I already have a network in my home. Will I be able to subscribe to your service and use my existing networking equipment?
- Can I use multiple phones with a adapter (ATA)?
- My PC only has a USB connection. Will a adapter (ATA) fit into my network?
- If I have a broadband connection, like DSL, with only one physical network connection, will I have to disconnect my computer to use the NetoTalk?
- Sometimes my NetoTalk phone seems to disconnect or become inactive. I'm not sure why this happens.
- My NetoTalk has just stopped working, what do I do?
- Why does NetoTalk not use cheaper USB phones?
Shipping, Ordering & Tracking
- When will I receive my ATA and/or purchased equipment?
- My package arrived damaged, what should I do?
Billing/Payments
- How do you bill for services?
- What taxes do you charge?
- What form of payment do you accept?
- Do you accept any other form of payment other than credit cards?
- What if there is a problem with my credit card?
- What is your refund policy if I cancel?
- Can I cancel at any time?
- Will I receive a paper bill?
Activating Service
- How do I terminate the service?
- Will I receive a confirmation e-mail with my NetoTalk number after I activate my service? If not, what do I do?
- What if I forget my NetoTalk phone number? Is there a phone number that I can call?
- Where can I find my NetoTalk account page?
- How do I change my account password?
- If I lose electrical power, will NetoTalk be unavailable as well?
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